Cancellation Policy

Cancellation by Customer:

If we recieve a request for order cancellation within 24 hours of placing the order from our site, the order will be accepted / considered for cancellation if not processed. We cannot accept cancellation requests made after the expiry of 24 hours time.

If a customer wants to correct the shipping address, the request for change in the order will be accepted within the 24 hours time only.

As per norms of business practice, we reserve the right to accept or reject order cancellation requests for various reasons. If the order has not been processed and approved by us, we shall cancel the order and process the enire amount via the payment gateway used to place the order. 

The customer agrees and not dispute the decision made by us regarding order cancellations as we have the full right to decide whether an order has been processed or not. So, we kindly request our customers to please verify their orders before doing payments and placing the orders. 

If order cancellation is approved, we process the refund within 1-2 business days after receiving the order cancellation request. It may take additional 5-7 business days.

If a order using discount / coupon / sale has been cancelled, the discount / coupon used is counted and the customer cannot reuse them again.

 

Cancellation by Kavra Fashion :

We normally do not cancel or refuse an order from our side but there are sometimes limitations like product unavailabilty, errors, defects, wrong pricing, product descriptions or inaccuracies on our site.

We may also cancel an order if the shipping information like address, mobile number and email address are found to be incorrect / not working /fake.

In the interest of all our customers, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason.